TERMS AND CONDITIONS

By proceeding to order, it means that you are agreeing on the terms and conditions mandated by UpSeoul Philippines.

I. All items posted are for pre-order unless stated otherwise. Customers have the option to pay via Credit/Debit card through our website’s payment gateway, and manual online e-wallet/bank transfers. (Full COD, however, is only allowed for purchases worth 3000 or less, unless stated otherwise.)

II. Deadline of orders (DOO) for each batch is every 22nd of the month. If there are any changes, it will be posted on our social media accounts.

III. Customers that opt to pay via Credit/Debit Card and Bank Transfer via BancNet shall be processed within 30 minutes upon placement of order, otherwise order will be automatically cancelled.

IV. For customers using UpSeoul PayLater, payments must be settled within the agreed deadline of payment and must fill-out the Payment Form located in our website landing page once processed. Otherwise, the order will be automatically cancelled. 

V. UpSeoul does not accept late payments. Cancellation and changes in orders are only allowed until DOO. Cancellation charge is Php 150.00 per item.

VI. UpSeoul has two Estimated Time of Arrival (ETA) options: Express ETA and Normal ETA. Take note that not all products we will release will undergo Normal ETA. Nonetheless, ETAs are stated in the each product post across our social media accounts
a. Express ETA is 7-14 days AFTER SHIPMENT
b. Normal ETA is 3-4 weeks AFTER SHIPMENT

VII. Delays may occur due to unforeseen circumstances during shipping from Korea. Patience is a virtue.

VIII.  For pre-orders of new albums, items will be shipped to the Philippines after the physical release date of the album. It must be noted, however, that new albums are not always shipped out by suppliers on time. Delays may also occur due to unforeseen circumstances during shipping from Korea.

IX.  Items are limited and can be sold out immediately. Refund will be available in this case.

X.   Return of items is only possible if product sent is wrong or item/s inside the box is/are damaged, provided buyer can show sealed item pictures for wrong item or unboxing video for damaged item as proof and is willing to shoulder shipping fee to us. Other reasons (i.e. damaged box) are beyond control of our shop. We ensure good condition and packaging of items before shipment.

XI.  For failure to accept items upon delivery or wrong shipment address, items will only be reshipped if the buyer is willing to pay shipping fee. No refund will be given if the buyer chooses not to reship item/s.

XII.  Customers who cancel their orders upon arrival of items in the Philippines and those who reject or cancel their orders DURING DELIVERY will automatically be posted as bogus buyers and blacklisted from UpSeoul Store.

XIII. UpSeoul Philippines reserves the right to refuse services to people who are blacklisted and with unacceptable behavior.

Metro Manila

Luzon

Visayas